Legal

Accessibility Policy

Effective: 2026-08-01 Last updated: 2026-05-06 Version: 1.0

Accessibility Policy

Effective Date: 2026-08-01 Last Updated: 2026-05-06 Version: 1.0

Halftime Health LLC (“Halftime Health,” “we,” “us,” or “our”) is committed to making our website at halftime.health, our member platform, and our digital products usable by everyone, including people with disabilities. We treat accessibility as a clinical-quality standard, not a compliance afterthought: a person who cannot use our platform cannot access the care it supports.

1. Our commitment

We design, build, and maintain our digital experiences to substantially conform with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). We track WCAG 2.2 and successor guidance and update our internal standards as new versions are adopted. Where reasonably achievable, we exceed Level AA in critical clinical flows (intake, clinical messaging, prescription review, and account management).

We design our experiences to be:

  • Perceivable. Information and interface components are presented in ways users can perceive (alternative text, captions, sufficient color contrast, scalable text).
  • Operable. Interface components and navigation are operable by keyboard, assistive technologies, and a wide range of input methods.
  • Understandable. Information and operation of the interface are understandable, with clear language, predictable behavior, and helpful error handling.
  • Robust. Content is robust enough to be reliably interpreted by current and future user agents, including assistive technologies.

We design and operate our platform consistent with applicable accessibility laws, including:

  • Title III of the Americans with Disabilities Act of 1990 (42 U.S.C. §12181 et seq.), which prohibits discrimination on the basis of disability in places of public accommodation, including websites and digital experiences offered to the public.
  • Section 1557 of the Patient Protection and Affordable Care Act (42 U.S.C. §18116) and its implementing regulations, to the extent applicable to our platform and to the Clinical Affiliate that provides clinical services on the Halftime Health platform.
  • California Unruh Civil Rights Act (Cal. Civ. Code §51) and the California Disabled Persons Act.
  • New York State Human Rights Law and the New York City Human Rights Law.
  • Other applicable state and local accessibility laws across the U.S. states in which we offer the Service.

3. Ongoing testing and remediation

We maintain accessibility through:

  • Automated testing. Continuous automated accessibility testing (axe-core or equivalent) runs as part of our CI/CD pipeline; accessibility regressions block deploys to the marketing site and member platform.
  • Manual testing. Periodic manual testing using assistive technologies, including screen readers (VoiceOver, NVDA, JAWS), keyboard-only navigation, voice control, and zoom / magnification.
  • Real-user testing. We engage with users who rely on assistive technologies for usability testing on critical flows, including intake, clinical messaging, prescription review, and account management.
  • Third-party audits. We engage qualified third-party accessibility auditors at least annually and on each major platform release.
  • Remediation tracking. Issues identified are logged, prioritized by severity and user impact, and remediated according to a published remediation plan. Severity-1 issues are remediated within 14 days; severity-2 within 30 days; severity-3 within 90 days.

We take a “fix it at the source” approach. Accessibility issues are remediated in the underlying product, not papered over with overlays.

4. Known limitations

No website is perfectly accessible at every moment. Despite our efforts, parts of the Service may not yet be fully conformant with WCAG 2.1 AA. We maintain a current list of known limitations and remediation status at /legal/accessibility/known-limitations, refreshed at least quarterly.

5. Third-party content

Some content on our Service is provided by third parties, including embedded videos and media from third-party platforms; social-media feeds and embeds; payment-processor-hosted checkout pages (Stripe); and third-party scheduling, lab-ordering, or pharmacy-status interfaces, where used.

We make reasonable efforts to choose third-party providers whose content meets accessibility standards and to surface accessible alternatives where third-party content does not. However, we do not control the accessibility of third-party content. If you encounter a barrier in third-party content, please let us know and we will work to provide an accessible alternative.

6. Accommodations and feedback

If you encounter an accessibility barrier on our Service, or if you need information or assistance in an alternate accessible format, please contact us. We aim to respond to accessibility feedback within five (5) business days with an acknowledgment, and to resolve or provide a substantive update on the issue within thirty (30) days, depending on complexity.

If you require an accommodation to use the Service or to receive clinical care from the Clinical Affiliate on the platform — including alternate intake formats, screen-reader-optimized clinical communications, or other reasonable accommodations — please contact us at the addresses below. We will coordinate with the Clinical Affiliate as appropriate to identify a reasonable accommodation. Where the request involves PHI in an accessible format, we will fulfill it consistent with HIPAA’s right of access (45 CFR 164.524).

7. Standards we follow

In addition to WCAG 2.1 AA, we draw on:

  • WAI-ARIA 1.2 (Accessible Rich Internet Applications).
  • HTML Living Standard semantics and accessibility features.
  • Authoring Tool Accessibility Guidelines (ATAG) where we provide content-creation interfaces (for example, to clinicians composing patient communications).
  • Plain-language and reading-level guidance for clinical communications.

8. Contact

For accessibility questions, feedback, or accommodation requests, contact us:

Halftime Health LLC Attn: Accessibility 600 W. 6th Street, Suite 400, Fort Worth, TX 76102 Email: accessibility@halftime.health Phone: ___________________________ (TTY users may dial 711 to reach Telecommunications Relay Service)

You may also use the in-product feedback channel at /support/accessibility.

9. Changes to this Policy

We may update this Accessibility Policy from time to time as we improve our products and as standards evolve. We will revise the “Last Updated” date when we make changes.