Terms of Service

Effective Date: 2026-08-01 Last Updated: 2026-05-06 Version: 1.0

These Terms of Service (the “Terms”) form a binding agreement between you and Halftime Health LLC, a Delaware limited liability company (“Halftime Health,” “we,” “us,” or “our”), governing your access to and use of the website at halftime.health, our member platform, mobile experiences, and any related products and services we make available (collectively, the “Service”).

Please read these Terms carefully. Section 13 contains a binding individual-arbitration agreement and a class-action waiver. You may opt out of arbitration within 30 days of first accepting these Terms. By creating an account, purchasing a subscription, or otherwise using the Service, you agree to these Terms.

1. Who we are and what the Service is

Halftime Health is a direct-to-consumer telehealth brand. Halftime Health is not a medical practice and does not provide medical advice, diagnosis, or treatment. Clinical services available through the Service are provided by an independent professional medical entity managed by OpenLoop Health, Inc. (the “Clinical Affiliate”), whose licensed clinicians evaluate intake, diagnose, and prescribe where clinically appropriate. Compounded medications prescribed through the Clinical Affiliate are dispensed by independent licensed compounding pharmacies, with BoomRx as the primary pharmacy partner and MediVera as the backup pharmacy partner.

Halftime Health provides the technology, member experience, payment, fulfillment coordination, and customer-support layer that connects you with the Clinical Affiliate and the dispensing pharmacies. Halftime Health is a HIPAA Business Associate of the Clinical Affiliate; it is not your healthcare provider and does not practice medicine.

2. Eligibility

To use the Service you must:

• Be at least 18 years of age.
• Be a resident of one of the U.S. states in which the Service is offered. As of the Effective Date, the Service is offered in the 46 launch states identified at /legal/state-availability. The Service is not offered in the four states identified on that page.
• Be physically located in an eligible state at the time you receive clinical services.
• Have the legal capacity to enter into a binding contract.
• Provide accurate, current, and complete information when creating an account and using the Service.

Certain protocols and products are subject to additional eligibility requirements, which include minimum-age requirements above 18 for sexual-health protocols, sex-based clinical indications, contraindication screens for GLP-1 protocols, and synchronous-visit requirements for hormone-optimization protocols. These additional eligibility requirements are surfaced to you in the relevant intake flow and per-protocol informed consent before any prescription decision is made.

3. Account registration and security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to:

• Provide accurate and complete registration information and keep it updated.
• Notify us immediately of any unauthorized use of your account.
• Use multi-factor authentication where offered.
• Not share your account, transfer it, or impersonate another person.

We may suspend or terminate accounts for actual or suspected violation of these Terms, fraud, abuse, or as required by law.

4. Subscription terms, billing, and auto-renewal

4.1 Subscriptions and Halftime Baseline

The Service offers subscription tiers and one-time purchases, currently:

A one-time Halftime Baseline onboarding bloodwork panel is offered for $249.

Pricing for premium peptide add-ons and certain protocols (including GLP-1 protocols where the medication COGS is variable) is confirmed during your physician consultation and at checkout.

Prices, tier composition, and add-on pricing may change. We will provide reasonable notice before changes apply to your existing subscription.

4.2 Auto-renewal

Subscriptions automatically renew on the same calendar day each month at the then-current price using your payment method on file, until you cancel. By starting a subscription, you authorize Halftime Health and our payment processor to charge your payment method on a recurring basis. We will send a renewal-reminder notice in advance of each renewal where required by applicable state auto-renewal law (including the California Auto-Renewal Law, Oregon HB 4001, New York General Business Law §527-a, and similar statutes).

Click-to-cancel. You may cancel your subscription at any time and through the same channel by which you signed up: from your account settings (“Account → Subscription → Cancel”), by emailing support@halftime.health, or by writing to the postal address below. Cancellation takes effect at the end of your then-current billing cycle; the cancellation must occur at least 24 hours before your next renewal date to avoid the next charge. We do not impose any retention offer, navigation step, or “save” interstitial as a condition of cancellation.

4.3 Refunds

Subscription fees are charged in advance for the upcoming billing cycle and are generally non-refundable once a clinical review or shipment has been initiated, except as required by law or as set forth in our Refund Policy. Compounded medications are patient-specific and cannot be returned for refund or resale once shipped.

If a clinician determines you are not clinically eligible for a prescribed protocol after payment and prior to shipment, we will refund the relevant subscription charge consistent with the Refund Policy. Where state consumer-protection law requires a longer refund window or different refund treatment, we honor the state-law requirement.

4.4 Taxes

Prices are exclusive of applicable sales, use, and similar taxes. Where required by law, we will charge applicable taxes based on your shipping or billing address.

5. Telehealth services and clinical disclaimers

5.1 You are receiving care from the Clinical Affiliate, not Halftime Health

When you receive clinical evaluation or a prescription through the Service, the patient-clinician relationship is between you and the Clinical Affiliate. Halftime Health is not your healthcare provider and does not practice medicine.

5.2 No guarantee of treatment

A clinician may decline to prescribe any product or protocol if it is not clinically appropriate for you. Submission of an intake or payment of a subscription does not guarantee that you will receive a prescription, a specific protocol, or any particular outcome.

5.3 Telehealth limitations

Telehealth has clinical limitations. The Clinical Affiliate’s clinicians cannot perform a hands-on physical examination, and certain conditions may require in-person care. You agree that you are responsible for seeking in-person medical care when clinically indicated. Detailed informed-consent terms are set out in the Telehealth Informed Consent at /legal/telehealth-consent, which you accept separately during onboarding.

5.4 Compounded medications and FDA disclaimer

Some products available through the Service are compounded medications prepared by licensed 503A compounding pharmacies. Compounded medications are not FDA-approved and have not been reviewed by the FDA for safety, efficacy, or quality. Compounding pharmacies prepare these medications based on a clinician’s prescription for an individual patient.

Statements made on the Service regarding compounded medications and ingredients have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease unless individually prescribed by a licensed clinician.

Individual results vary. Halftime Health and the Clinical Affiliate make no guarantee of specific outcomes.

5.5 Emergencies

The Service is not for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. If you are experiencing thoughts of self-harm or suicide, call or text 988 (Suicide & Crisis Lifeline) in the United States.

6. Permitted use and restrictions

You agree to use the Service only for lawful purposes and in accordance with these Terms. You will not:

• Use the Service in any manner that violates applicable law, including state and federal healthcare, telehealth, drug, or consumer-protection laws.
• Resell, redistribute, or transfer any prescribed medication received through the Service.
• Provide false, misleading, or incomplete information during intake or any clinical interaction.
• Attempt to access another user’s account or any non-public area of the Service.
• Reverse-engineer, scrape, or interfere with the Service or its underlying infrastructure.
• Use the Service to harass, threaten, or harm any person, including any clinician, pharmacist, or Halftime Health team member.
• Upload malicious code or otherwise compromise the integrity or security of the Service.
• Use bots, automated tools, or AI agents to access the Service without our express written permission.

We may suspend or terminate access for any violation.

7. Intellectual property

7.1 Halftime Health IP

The Service, including all content, software, designs, trademarks (including HALFTIME HEALTH, the HH monogram, and the brand names PRIME, GLOW, RESHAPE, DRIVE, PRESERVE, and the protocol names PRIME RESET, GLOW BALANCE, DRIVE ON-DEMAND, RESHAPE START, RESHAPE PRO, RECOVER, ENERGIZER, RADIANCE, SPARK, SHARP MIND, DEEP REST, TIMELESS, VITALIZE, IMMUNE GUARD, and MITOCORE), and the look and feel of the Service, is owned by Halftime Health LLC or its licensors and protected by intellectual-property laws.

7.2 Limited license to you

Subject to these Terms, Halftime Health grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use.

7.3 Your content

You retain ownership of content you submit through the Service (e.g., photos, written notes, intake responses). You grant Halftime Health and the Clinical Affiliate a worldwide, non-exclusive, royalty-free license to use, store, display, reproduce, and create derivative works of your content as necessary to provide the Service, comply with law, and improve our services. We will not use PHI for marketing without your prior written authorization, as required by 45 CFR 164.508.

8. Third-party services

The Service includes integrations with third-party providers, including the Clinical Affiliate, compounding pharmacies, laboratory partners, our payment processor (Stripe), fulfillment vendors, and communications providers. Your use of those third-party services is subject to their own terms and privacy policies. Halftime Health is not responsible for the acts or omissions of independent third parties, except as expressly set forth in our written agreements with them.

9. Communications, SMS, and marketing

By creating an account, you consent to receive transactional communications from Halftime Health and the Clinical Affiliate regarding your account, orders, shipments, appointments, and clinical care. These communications are necessary to provide the Service and cannot be opted out of without terminating the relevant service.

You may separately opt in to receive marketing emails and SMS messages. You can opt out at any time by following the unsubscribe instructions in any marketing message, replying STOP to a marketing SMS, or contacting us. Standard message-and-data rates apply to SMS. Marketing SMS is sent under our A2P 10DLC registration.

If you opt in to a voice-assisted intake, an AI voice agent may speak with you, with all interactions reviewed by a licensed clinician of the Clinical Affiliate. Voice-assisted intakes are recorded only as transcripts; call audio is not retained, except where you opt in to a tiebreaker review mode that retains audio for 30 days. By opting in to voice-assisted intake, you consent to recording in accordance with applicable two-party-consent state laws.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HALFTIME HEALTH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

HALFTIME HEALTH DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. HALFTIME HEALTH DOES NOT WARRANT ANY CLINICAL OUTCOME, AND ANY CONTENT ON THE SERVICE IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT A SUBSTITUTE FOR MEDICAL ADVICE FROM A LICENSED CLINICIAN.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HALFTIME HEALTH AND ITS AFFILIATES, OFFICERS, MANAGERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS.

OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO HALFTIME HEALTH IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS ($100).

NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, FRAUD, INTENTIONAL MISCONDUCT, OR PERSONAL INJURY OR DEATH CAUSED BY OUR NEGLIGENCE.

12. Indemnification

You agree to indemnify, defend, and hold harmless Halftime Health and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney’s fees) arising out of or related to: (a) your use of the Service in violation of these Terms or applicable law; (b) your violation of any third-party right; or (c) any false or misleading information you provide.

13. Dispute resolution; binding arbitration; class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF FIRST ACCEPTING THESE TERMS.

13.1 Informal resolution

Before filing a claim, you and Halftime Health agree to attempt to resolve any dispute informally by contacting legal@halftime.health with a written notice describing the dispute, the relief sought, and your contact information. The parties will attempt in good faith to resolve the dispute within 60 days of the notice. The statute of limitations and any filing-fee deadline shall be tolled during the 60-day informal-resolution period.

13.2 Binding arbitration

If the dispute is not resolved during the informal-resolution period, you and Halftime Health agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures (or, where the amount in controversy exceeds the streamlined-procedure threshold, the JAMS Comprehensive Arbitration Rules and Procedures), as modified by these Terms. The seat of the arbitration is Wilmington, Delaware. The arbitration may be conducted by telephone, video, or in person at the seat. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section 13.

The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Section 13, except that disputes over the validity of the class-action waiver in Section 13.3 must be decided by a court.

13.3 Class-action waiver

YOU AND HALFTIME HEALTH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. If this class-action waiver is held to be unenforceable as to any claim, that claim (and only that claim) shall be severed from the arbitration agreement and brought in a court of competent jurisdiction; all other claims shall remain subject to arbitration.

13.4 30-day opt-out

You may opt out of this arbitration agreement and class-action waiver by sending written notice of your decision to opt out to legal@halftime.health within 30 days of first accepting these Terms. Your notice must include your name, the email associated with your account, and a clear statement that you wish to opt out. Opting out does not affect any other provision of these Terms and will not adversely affect your relationship with Halftime Health.

13.5 Exceptions

Notwithstanding Sections 13.2 and 13.3:

• Either party may bring an individual action in small-claims court for disputes within that court’s jurisdiction.
• Either party may seek injunctive or equitable relief in a court of competent jurisdiction for actual or threatened infringement, misappropriation, or violation of intellectual-property rights.
• This Section 13 does not require arbitration of, and you may pursue in any forum permitted by applicable law, any claim that may not be subject to pre-dispute arbitration as a matter of federal law (including, where applicable, claims subject to the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act).

13.6 Costs

Where you initiate arbitration, you are responsible for the consumer filing fee and Halftime Health pays the remainder of the JAMS fees. Where Halftime Health initiates arbitration against you, Halftime Health pays all JAMS fees. Each party bears its own attorneys’ fees, except that the arbitrator may award attorneys’ fees and costs to the prevailing party where authorized by applicable law.

14. Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles, except that the Federal Arbitration Act governs the interpretation and enforcement of Section 13.

Subject to Section 13, any action not subject to arbitration must be brought exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to the personal jurisdiction of those courts. Notwithstanding the foregoing, nothing in these Terms shall be deemed to waive any non-waivable right you may have under the consumer-protection law of the U.S. state in which you reside, including any non-waivable right to bring a claim in your home-state court or to apply your home state’s substantive consumer-protection law.

15. Changes to the Service or these Terms

We may modify the Service or these Terms from time to time. Material changes will take effect after we post an updated version with a new “Last Updated” date and, where required by law, after we provide notice. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. Material changes to Section 13 (arbitration) will not apply retroactively to a dispute that arose before the change.

16. Termination

You may terminate your account and these Terms at any time by canceling your subscription and closing your account. We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, including for actual or suspected violation of these Terms or applicable law. Sections that by their nature should survive termination (including IP, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

17. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy, the Notice of Privacy Practices, the Telehealth Informed Consent, and any other policies referenced herein, constitute the entire agreement between you and Halftime Health regarding the Service.
• Severability. If any provision is held unenforceable, the remaining provisions will remain in full force and effect.
• No waiver. Our failure to enforce a right or provision is not a waiver of that right or provision.
• Assignment. You may not assign these Terms. We may assign these Terms without notice in connection with a merger, acquisition, financing, or sale of assets.
• Notices to you. We may give notice by email, in-product notification, or by posting on the Site.
• Notices to us. Notices to Halftime Health must be sent to: Halftime Health LLC, Attn: Legal, 600 W. 6th Street, Suite 400, Fort Worth, TX 76102, with a copy emailed to legal@halftime.health.
• Force majeure. We are not liable for delays or failures caused by events outside our reasonable control.

18. How to contact us

Halftime Health LLC Attn: Legal 600 W. 6th Street, Suite 400 Fort Worth, TX 76102 Email: legal@halftime.health